Distance Sales Agreement
1. Parties
1.1. Seller
| Trade Name | AVANT GARDE YAYIN VE DANIŞMANLIK TİCARET ANONİM ŞİRKETİ (hereinafter referred to as “Shhhbooks”) |
| Address | Caddebostan Mah. Bağdat Cad. Köksal Apt. No: 317 No: 12 Kadıköy / Istanbul / Türkiye |
| info@shhhbooks.com | |
| MERSİS No | 0104174211200001 |
| Tax Office / Tax No | Erenköy Tax Office 1041742112 |
1.2. Buyer
The Buyer’s name, surname, delivery and billing address, telephone number, e-mail address, and order information shall be as declared in the system during the ordering process.
2. Subject Matter
The subject matter of this Agreement is the determination of the rights and obligations of the parties with respect to the sale and delivery of the products and / or services ordered electronically by the Buyer through the Shhhbooks website.
3. Product / Service, Price and Payment Information
The name, nature, quantity, sales price inclusive of taxes, shipping fee, payment method, and delivery information of the product and / or service subject to this Agreement shall be as stated on the order summary screen. Upon confirmation of the order, such information shall become an integral part of this Agreement.
4. Formation of the Agreement
The Buyer acknowledges that, before completing the order, they have read and been informed of the Preliminary Information Form and this Distance Sales Agreement, and that this Agreement is formed electronically upon confirmation of the order.
5. Delivery
Physical products shall be delivered within a reasonable time, taking into account stock availability and logistical conditions, and in any case without exceeding the maximum periods prescribed by applicable legislation.
Delivery shall be made to the delivery address provided by the Buyer during the order process.
Shhhbooks shall not be held liable for delays, failed deliveries, or additional costs arising from the Buyer’s incorrect or incomplete delivery information.
If any visible damage to the package is noticed at the time of delivery, it is recommended that a report be prepared in the presence of the courier, and the matter should be notified to Shhhbooks without delay.
The specific terms and conditions regarding registration, participation, cancellation, postponement, amendment, transfer, and similar matters relating to workshops, events, seminars, and comparable services are additionally governed by the separately published “Workshop / Event Participation, Cancellation and Change Policy,” in addition to this Agreement. Before completing an order for any workshop, studio program, or event-type service, the Buyer declares, accepts, and undertakes that they have read and understood the said policy and accepted the relevant terms and conditions.
International shipping may be available only for selected products and selected destination countries. Shhhbooks reserves the right not to accept, to limit, or to cancel international orders where shipment, delivery, customs clearance, destination-country restrictions, operational constraints, or legal compliance requirements make fulfillment impossible, impracticable, or disproportionately burdensome.
For international shipments, unless expressly stated otherwise by Shhhbooks in writing, any customs duties, import VAT, sales taxes, brokerage fees, storage fees, clearance charges, handling charges, local delivery surcharges, and similar charges imposed by the destination country, customs authorities, carriers, or local service providers shall be borne solely by the Buyer. The Buyer is responsible for checking, prior to placing the order, whether the ordered product may lawfully be imported into the destination country and what charges or procedures may apply.
Any delivery time communicated for international shipments is an estimate only. Customs inspections, border procedures, security checks, local carrier practices, public authority actions, peak periods, weather events, transportation disruptions, and similar circumstances may cause delay. Shhhbooks shall not be liable for delays arising after dispatch where such delays are caused by customs authorities, public authorities, local carriers, or other circumstances beyond Shhhbooks’ reasonable control.
If an international shipment is returned, delayed, held, disposed of, or destroyed due to the Buyer’s refusal to accept delivery, failure to collect the shipment, failure to pay customs duties or related charges, failure to provide required identification or documents, failure to comply with destination-country import requirements, or because importation is prohibited or restricted in the destination country, Shhhbooks shall not be responsible for such outcome. To the extent permitted by applicable law, any refund in such case may be reduced by the original shipping cost, return shipping cost, customs-related charges, storage charges, carrier charges, and other direct costs incurred by Shhhbooks in connection with that shipment.
6. Right of Withdrawal
6.1. Right of Withdrawal for Physical Products
In the sale of physical products, and without prejudice to the statutory exceptions, the Buyer shall have the right to withdraw from the contract within 14 days from the date of receipt of the product, without stating any reason and without paying any penalty.
6.2. Exercise of the Right of Withdrawal
To exercise the right of withdrawal, it shall be sufficient for the Buyer to send an explicit notice to Shhhbooks within the 14-day period. Such notice may be sent using the following contact details:
6.3. Return Conditions
The returned product must not have suffered any depreciation arising from use that would prevent its resale. It is also a condition that the product does not fall within the statutory exceptions to the right of withdrawal.
6.4. Return Shipping
6.5. Refund of the Price
Where the right of withdrawal is exercised in due form, the total amount collected shall be refunded within the legal period following verification that the return conditions have been met, using a method appropriate to the payment instrument used by the Buyer.
7. Exceptions to the Right of Withdrawal
Pursuant to the applicable legislation, the right of withdrawal may not be exercised in respect of the following contracts:
- products prepared in line with the Buyer’s requests or personal needs,
- products whose packaging, seal, tape, or wrapping has been opened after delivery and whose return is not suitable for health and hygiene reasons,
- products which, after delivery, have been mixed with other goods and cannot by their nature be separated,
- opened books, digital content, or computer consumables and similar goods listed in the legislation,
- workshop / event / leisure services to be performed on a specific date or during a specific period,
- services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
8. Force Majeure
The parties shall not be held liable for delay in the performance of their obligations in the event of force majeure circumstances beyond their control, including but not limited to natural disasters, war, strikes, infrastructure and internet outages, transportation obstacles, official authority decisions, and similar events.
9. Evidence and Records
The parties acknowledge that, in disputes arising from this Agreement, Shhhbooks’ commercial records, order records, electronic logs, and system records may constitute evidence within the framework of the applicable legislation. The consumer’s mandatory rights arising from the legislation are reserved.
10. Resolution of Disputes and Applicable Law
For the year 2026, disputes with a value below TRY 186,000 may be submitted to the Provincial / District Consumer Arbitration Committees in Türkiye. For disputes of a higher value, mediation and consumer court procedures shall apply in accordance with the applicable legislation.
Without prejudice to any mandatory consumer protection rules that may apply in the Buyer’s country of residence under applicable law, this Agreement shall be interpreted in accordance with the laws of the Republic of Türkiye. Nothing in this Agreement shall be construed as depriving the consumer of any mandatory rights granted under applicable law.
11. Language and Prevailing Version
This Agreement may be made available in more than one language for convenience. In the event of any inconsistency, ambiguity, or conflict between language versions, the Turkish version shall prevail, to the extent permitted by applicable law.
12. Entry into Force
By completing the order, the Buyer declares that they have read, understood, and accepted all provisions of this Agreement.